Mey_DressUp (“we” and “us”) is the operator of (http://meydressup.com/)
(“Website”). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund. - Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer. - Returns
Please refer to our return and refund policy
- Delivery Terms
We are based in Malaysia and ship internationally. For countries that we are unable to ship but you have purchased from us, we sincerely apologies and will refund the full amount to you. In general, shipments are in transit for 7-22 days depending on destination country.
4.1 Dispatch Time
Orders are usually dispatched within 5 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.3 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps. - Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
7.1 Process for parcel damaged in-transit
Please contact us and we will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
7.2 Process for parcel lost in-transit
Please contact us and we will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at MeyDressUp@gmail.com